The use of cashless and contactless payments and other digital transactions has evolved significantly in recent years, driven by old and new technologies, and customer demand. As a result, cashless payment systems and related processes have become a significant component of the global digital transformation trend and a key prerequisite for delivering enhanced customer satisfaction.
This course will explore the digital transactions landscape, its underlying technologies, benefits and challenges, as well as the governance arrangements necessary to secure its operations against digital age threats.

Course Objectives

On completion, you will be able to:

• Understand the nature and scope of cashless payment systems, within the context of digital transaction management, including international usage and trends
• Recognise the new and existing technologies underpinning cashless payments
• Appreciate the need to integrate data security considerations within corporate governance arrangements to support effective cashless payment systems
• Enhance cashless payment system recording and reporting processes to support effective internal controls and internal audit
• Comprehend the procedures necessary to attain operational control and proficiency over all aspects of digital transaction processing
• Deliver an improved customer experience equipped with the necessary knowledge and skills
• Understand the potential cybersecurity vulnerabilities of digital transactions and the security arrangements necessary to protect customer data and prevent fraud
• Appreciate the tools needed to enhance analysis and reporting of cashless and other digital transactions, including the use of artificial intelligence tools
• Understand the environmental conditions required for Mobile Money

Key Topics

• Nature and scope of digital transaction management and cashless systems, and international trends
• Digital technologies underpinning cashless payment operations
• Technological and operational processes to protect customer data and prevent fraud
• Infrastructure requirements to support digital transaction management and effective cashless payment systems
• Integrating cashless digital transaction management into corporate strategy and governance arrangements
• Improving the capacity of staff to support cashless payment transaction analysis and reporting systems
• Enhancing internal controls and the effectiveness of internal audit procedures over cash payment processing and other digital transactions
• Considerations for preparing cashless payments and other digital transaction data for effective external audit
• Use of digital transformation tools to enhance analysis and reporting of cashless payment transactionsand other digital transactions
• Applications: electronic wallets, payment services and other banking services
• What does a sustainable Agency Banking business model look like?
• Risk management issues

All courses will be conducted entirely in English. A proficient level of both spoken and written English is required by all delegates so that they are able to fully benefit from the course and participate in our interactive style of training.